Politique de remboursement

Returns & Warranty Policy

90-Day Risk-Free Trial (U.S. Mainland Only)

We want you to truly love your product. That's why we offer a 90-day risk-free trial to orders shipped within the U.S. mainland. Use it, test it, take it to the beach, and if it's not perfect for you, simply return it for a refund. No stress. No pressure.

This 90-day trial is available for orders shipped to the U.S. mainland only. It does not apply to orders shipped to Hawaii, Alaska, or outside the United States. Customers in the European Union or United Kingdom have a separate legal right to cancel their order and receive a refund within 14 days of delivery, without needing to give a reason, as described below

Returns & Refunds

You can return your product within 90 days of delivery for U.S. mainland orders. The product can be used, we want you to actually try it. Just return it complete, with all original parts and accessories, in its original packaging, and free of deliberate damage. Once your return arrives at our warehouse, we will inspect it to confirm it meets these conditions. If approved, we will process your refund within 7 business days of the product arriving at our warehouse. If a return does not meet these conditions, such as missing parts, missing original packaging, or damage beyond normal use, we will contact you before completing the refund to discuss next steps. Refunds are issued to your original payment method for the product price. Original shipping fees are non-refundable. Items bought from other retailers or marketplaces should be returned to the store they were purchased from.

For customers in the European Union or United Kingdom: regardless of the above, applicable law gives you the right to cancel your order and receive a full refund within 14 days of delivery, without needing to give a reason. To exercise this right, contact us at contact@livinginsunshine.com within 14 days of delivery.

How to Start a Return

Email us at contact@livinginsunshine.com with your order number and the reason for the return. We'll reply within 1 business day with return instructions and the address of the nearest return location (United States or Europe). Please don't send anything back before hearing from us, returns sent without instructions may be delayed.

Return Shipping

If the product is defective or arrived damaged, we cover the return shipping. For all other returns, return shipping is the customer's responsibility. We can provide a prepaid label and deduct its cost from your refund if you prefer. For orders outside the United States and Europe, return shipping for non-defective items is the customer's responsibility, and customs or import charges are not refundable.

Damaged or Incorrect Items

If your product arrived damaged or something isn't right, we'll make it right. Contact us within 14 days of delivery with a photo of the item and the packaging. We will send you a replacement, or issue a full refund, your choice. For orders outside the United States and Europe, we will work with you and the carrier on the best solution; please inspect your package on arrival and keep the packaging so a claim can be filed. Just reach out and we'll take care of everything.

One-Year Warranty

Built to last. Backed for a full year.

If your product develops a manufacturing defect in materials or workmanship within one year of delivery, and the defect materially affects the function or safe use of the product, we will make it right. Depending on the nature of the issue, and at our discretion, we may repair the product, send a replacement, offer a comparable replacement, provide store credit, or issue a partial or full refund.

Bent, cracked, warped, or broken structural or support components are, in most cases, a sign that the product's stated weight limit was exceeded rather than a manufacturing defect, and are not covered under this warranty unless you can show the product was used within its stated weight limit and setup instructions at all times.

Minor variations in stitching, color, texture, or finish that result from natural materials or from the handmade nature of production, and that do not affect the function of the product, are considered normal and are not covered as defects.

The warranty covers defects in materials or workmanship present in the product. It does not cover normal wear and tear, fading from sun exposure, or discoloration from salt water and sand. It does not cover damage from misuse, improper setup, or exceeding the stated weight limit. It does not cover rust, corrosion, mold, or mildew resulting from exposure to moisture, salt water, or humidity, or from improper drying, cleaning, or storage. It does not cover cuts, burns, punctures, animal damage, or accidental damage. It does not cover products that have been modified or repaired by someone other than LISS.

To make a warranty claim, email us with your order number, a description of the issue, and clear photos or video showing the defect and the product's setup. We may ask you to return the product for inspection before issuing a remedy, in which case we will cover the return shipping cost. The warranty applies to the original purchaser of a product bought directly from LISS or an authorized retailer, and proof of purchase is required.

Pre-Orders

Some of our products are offered on a pre-order basis. We do this to ensure the highest quality and to bring new products to life. The estimated shipping date is shown on the product page. This date is an estimate only, not a guaranteed delivery date. Production and logistics timelines can shift, and the estimated shipping date may change. By placing a pre-order you acknowledge and accept this. If the estimated date changes, we will notify you by email. You can cancel your pre-order anytime before it ships for a full refund. Once a pre-order ships, the 90-Day Risk-Free Trial and One-Year Warranty apply as usual.

Shipping

Processing times, delivery estimates, shipping rates, and international duties are covered in our Shipping Policy.

Contact Us

If you have any questions, we're here for you. contact@livinginsunshine.com. We usually respond within 1 business day.